You must make sure that your contents are packaged correctly in order to avoid any damage whilst your parcel is navigating the delivery network.

Packaging Guidlines & Advice

Can we ship your parcel?

Prohibitions or restrictions may apply to your shipment. For further information please click here.

Securing the contents

• Wrap each item separately and in sufficient cushioning material to prevent damage in transit - All shipments are unavoidably subject to shocks during transportation. Wrapping them separately will ensure the items do not cause damage to each other.
• Fill Base with Cushioning Materials - Cushioning your shipment on all sides helps to make sure it arrives in good shape. The contents should never come into contact with the outer packaging.

Using the Right Box

• Always use good quality packaging for your shipment. Choose a box strength suitable for the contents and its weight
• Select the correct size carton for the contents - under-filled and overloaded cartons are susceptible to damage
• Remove or cross out any old address labels or barcodes on the outer box
• Remember to pack small items in flyer bags appropriately (Your collection driver will usually keep a small stock of bags in their vehicle).
• Avoid using a carton more than once as its strength and therefore the protection it offers is reduced the more times it is handled. You can identify the strength of the box by reviewing the box makers certificate (BMC), which can be found on the base of most shipping boxes.

Sealing your Package

• Use strong tape designed for shipping to seal and secure your carton
• Seal all open edges of the package
• Do not strap multiple boxes together as this could result in damage or loss of tracking if the cartons get separated in transit

Weighing & Measuring your Shipments

• Measure the Length, Width and Height on each parcel in centimetres and weight in kilogrammes. Ensure you weigh and measure your cartons exactly. Failure to do this could result in extra charges and administration fees being charged.

Labelling

Please note: Carriers do not provide any special handling for packages marked with "Fragile" or "Handle with Care".

Packaging Pallets

Excess surcharges, refusal of collection or retraction of extended liability cover will occur in the event of poor, insufficient or inadequate packaging methods.

Type of Pallet

When selecting a pallet to transport your goods, you must ensure its suitability for the product or commodity you are shipping. The pallet must be in good condition with no planks or blocks missing. If sending a wooden pallet outside the European Union the pallet must be heat treated to IPSM 15 standards or constructed of plastic or presswood to comply with international standards for phytosanitary measures.

Palletising goods

The goods must not exceed the dimensions of your declared pallet size. All pallets heights are measured from the ground up and include the height of the pallet.

There must be no overhang from the edges of the pallet base otherwise extra pallet spaces will be charged for.

The goods must be stable when placed on the pallet and strapped firmly to the pallet base using shrink wrap, banding, ratchet straps or rope. The palletised goods should be reasonably protected using packing materials such as cardboard, bubble wrap, polystyrene etc.

Please ensure the pallet is not "top heavy" as they will be free standing in trunk and delivery vehicles and can be loaded/unloaded up to 8 times during a standard delivery process. If the pallet is top heavy it is likely to topple over and damage the contents, other customers items and also the vehicle.

Any motor parts containing or having contained oils or liquids must be fully drained before shipping then plugged and placed on the pallet with sufficient wrapping to catch any unwanted drips. Items found dripping onto the floors of vehicles or depots may be disposed of and no extended liability cover will be applicable to these shipments.

For deliveries via air transportation methods, no parts containing or having contained oils or liquids may be sent without a decontamination certificate.

If your pallet is not stackable i.e another pallet may not be placed on top for transportation this must be clearly displayed on the outside of the pallet.